【汉中】“民情日记台账”解民忧

Core Insights - The article highlights the effectiveness of the Han Zhong 12345 government service hotline in addressing citizen concerns and improving grassroots governance efficiency [1][4] Group 1: Hotline Operations and Improvements - The Han Zhong 12345 hotline has established a "民情日记台账" (People's Sentiment Diary Ledger) to enhance the processing of citizen requests, leading to a 20.09% increase in the resolution rate of citizen complaints [1] - The hotline has implemented a four-level closed-loop supervision system and innovative collaborative handling methods to transition from passive complaint reception to proactive governance [1] - The response time for key public demands has been reduced to under one hour, ensuring rapid and precise handling of urgent issues faced by citizens and businesses [4] Group 2: Specific Case Studies and Outcomes - During the heating season, the hotline received 574 complaints regarding heating issues, which were addressed through targeted investigations and prompt actions, resulting in a 72.4% decrease in heating-related complaints in December [2] - An emergency response mechanism was activated for a gas alarm incident, leading to a swift resolution within 15 minutes, showcasing the hotline's efficiency in handling urgent safety concerns [2][3] - The Han Zhong city officials plan to further enhance the "民情日记台账" system and optimize the hotline service platform to improve response speed and quality, aiming for more precise and impactful grassroots governance [5]