陈春花：获得组织与个人的绩效，取决于信任

Core Insights - Trust is the core of collaboration and the greatest motivation for organizations [1] Group 1: Importance of Trust in Organizations - Organizations often struggle to find talent both internally and externally, yet they should invest time in developing internal talent [2] - Trust is essential for establishing performance; without it, neither internal nor external talent can achieve true performance [2] - Research indicates that trust significantly reduces tension and enhances individual, team, and organizational performance [2] Group 2: Upward Management - Effective management requires both upward management and downward responsibility, both of which revolve around trust [3] - To win the trust of superiors, employees should communicate proactively, share expectations, and understand their superiors' expectations [4] - Building trust involves leveraging each other's strengths to contribute to organizational performance [4][5] Group 3: Downward Responsibility - Gaining the trust of team members is fundamental for managers to effectively lead and motivate [6] - A good leader is evaluated based on their ability to help subordinates achieve goals, grow professionally, and trust them for guidance [7] - Leadership involves recognizing and utilizing subordinates' strengths, providing opportunities, and offering support for their development [8][9] Group 4: Empathy and Trust Building - Genuine trust leads to real performance, and individuals are promoted based on trust rather than just ability [10] - Building trust requires empathy, which involves respecting differences, listening openly, and understanding various perspectives [11] - In the era of collaborative management, trust is paramount as organizational performance increasingly relies on external factors and collaboration [12]