“退货羽绒服口袋现机票”引争议，买家遭网暴喊冤，销售方称视频系供货厂家发布

Core Viewpoint - The incident involving a consumer's return of a down jacket has sparked significant online debate, with accusations of "free riding" and privacy violations due to the exposure of personal information in a viral video [2][4][11]. Group 1: Consumer's Actions and Responses - The consumer, referred to as Ms. Su, claimed that her return of the down jacket was legitimate and compliant with regulations, citing a broken tag as the primary reason for her return [7]. - Ms. Su stated that she only wore the jacket once during her trip and returned it within seven days, countering claims that she intended to "wear it for free" [7]. - The consumer's social media account provided evidence of communication with the seller, confirming that the jacket was new despite the tag issue [4][6]. Group 2: Seller's Perspective and Actions - The seller acknowledged the return and refund process, clarifying that the video in question was released by the supplier without knowledge of the agreed refund [9]. - The seller expressed concern over the impact of the incident on their business, indicating that the situation affected both parties involved [9]. - The seller's customer service confirmed that the return was processed according to platform policies, despite the jacket having some issues [9]. Group 3: Legal and Regulatory Context - Legal experts highlighted that for a return to be resold, the item must be in "new and unused" condition, and any damage or loss of value could lead to legal repercussions for the seller if sold as new [13]. - The "seven-day no-reason return" policy is designed to protect consumers but should not be abused for malicious returns, which can harm sellers and disrupt market order [15]. - E-commerce platforms are urged to enhance their mechanisms to balance the rights of consumers and sellers, ensuring fair practices in the return process [17].