镇江外卖商家辱骂学生后续：店铺被大量差评、有买家仍遭攻击、品牌方道歉、门店停业整改

Core Viewpoint - A university student in Jiangsu faced verbal abuse from a food delivery merchant after requesting a refund for cold food, leading to public outrage and negative reviews of the store [1][4]. Group 1: Incident Details - The student ordered a meal for 30 yuan, which was cold and inedible, prompting a refund request that resulted in abusive messages from the merchant [1]. - The merchant's derogatory comments included insults about the student's academic status and personal background [1]. - The student provided evidence of the incident, including order screenshots and message records, which led to the exposure of the involved store,墨鸭黑鸭王镇江江苏大学店 [1]. Group 2: Customer Feedback - The store had only four reviews on the delivery platform, with many negative comments indicating fear of retaliation for leaving bad reviews [2]. - Customers reported various issues with their orders, including incorrect items and poor service, leading to widespread dissatisfaction [4]. Group 3: Company Response - On December 28, the brand management company, 安徽墨鸭, issued an apology and outlined corrective actions taken in response to the incident, including employee termination and a temporary closure for rectification [4]. - The company also stated that the store would be placed under increased scrutiny, with penalties for any future violations [4].