把群众诉求放心上解决好

Core Insights - The "12345" hotline platform in Jinzhou, Liaoning Province, won the second place in the provincial government service skills competition, reflecting its effectiveness in handling over 2.63 million public requests with a completion rate of 99.7% over six years [1] Group 1: Service Efficiency and Mechanisms - The establishment of a "high-level promotion" mechanism allows leaders to directly listen to public concerns, leading to immediate action on issues such as waste disposal in rural areas [2] - An "instant external call network" connects over 200 units to address urgent public requests, exemplified by a gas leak emergency that was resolved within 10 minutes [2] - The "on-site direct handling" mechanism ensures zero response time during critical periods, such as heating seasons and exam periods, with rapid fund disbursement for urgent issues [3] Group 2: Continuous Improvement and Future Goals - The "12345" platform aims to evolve from merely receiving requests to effectively resolving them, with a focus on enhancing satisfaction for both citizens and businesses [4] - Plans to establish a "5187" enterprise hotline will transform "12345" into a comprehensive support system for business development, ensuring faster responses and more accurate service delivery [4]