广汽埃安推出“三担责”权益 定义用户买车新标准

Core Viewpoint - The article highlights the challenges faced by electric vehicle (EV) owners in asserting their rights, particularly in cases of system failures and accidents, emphasizing the need for improved consumer protection and service standards in the growing EV market [1][6]. Group 1: Consumer Rights and Challenges - EV owners are increasingly concerned about after-sales service, product quality assurance, and the protection of their rights, as exemplified by a case where a consumer struggled to prove system failure after a near-collision incident [1]. - The difficulties in proving fault and the lack of clear monitoring systems contribute to a prolonged and frustrating claims process for consumers [1][6]. Group 2: "Three Responsibilities" Policy - GAC Aion has introduced a "Three Responsibilities" policy that outlines specific consumer rights related to battery safety, battery degradation, and smart parking accidents, applicable to eligible non-commercial vehicle owners [3][4]. - The policy includes compensation for vehicle fires due to battery system issues, free battery replacements for significant capacity loss, and full coverage of repair costs for accidents caused by the smart parking system [4][10]. Group 3: Industry Impact and Consumer Confidence - The introduction of the "Three Responsibilities" policy is seen as a significant step in addressing consumer anxieties regarding EV ownership, particularly concerning high repair costs and complex after-sales issues [11][12]. - This policy aims to enhance the resale value of EVs by addressing battery degradation concerns, which are critical to the second-hand market [11]. Group 4: Technological Strength and Market Position - GAC Aion's confidence in offering the "Three Responsibilities" policy stems from its strong technical capabilities, including a record of zero vehicle fires and significant advancements in battery safety technology [8][10]. - The company has achieved notable milestones in autonomous driving, further establishing its reputation in the EV market [8]. Group 5: Industry Collaboration and Standards - The "Three Responsibilities" policy encourages collaboration across the EV supply chain, prompting upstream suppliers to enhance quality control and midstream manufacturers to improve vehicle safety and service systems [14]. - By clarifying responsibilities and compensation standards, the policy provides a framework for consumer protection and contributes to the development of national standards for EV safety and after-sales service [14][15].