信创产业迈向“好用”阶段 “无界服务”理念破解最后一公里难题

Core Insights - The domestic Xinchuang industry is transitioning from "usable" to "user-friendly," with a significant gap between technical standards and user experience being a major challenge [1][2] - Zhang Bin emphasizes the importance of service ecosystems, proposing the "boundaryless service" concept to address industry bottlenecks and enhance customer experience [1][2] Group 1: Industry Challenges - The gap between technological breakthroughs and customer experience is significant, as many companies focus on product competition while neglecting ongoing service experiences [1] - The emergence of numerous small brands in the Xinchuang sector raises concerns about their service support and long-term operational capabilities, which could jeopardize product sustainability [2] Group 2: "Boundaryless Service" Concept - "Boundaryless service" includes three dimensions: compatibility with various brand products, cross-platform technical support, and a nationwide service network extending to the Belt and Road Initiative and ASEAN markets [1][2] - The concept aims to ensure business continuity for clients, prevent state asset loss, and maintain stable equipment operation, thereby supporting the national Xinchuang strategy [2] Group 3: Ecosystem Development - The domestic Xinchuang industry faces challenges in application adaptation, user habits, and knowledge accumulation compared to mature foreign ecosystems [2] - Zhang Bin suggests creating a robust public adaptation center to provide a unified environment for application software, which could facilitate collaborative development within the software ecosystem [2] Group 4: Future Outlook - Over the next 5 to 10 years, the Xinchuang industry is expected to compete effectively with international mainstream architectures and leverage opportunities from the Belt and Road Initiative [3] - AI technology is anticipated to reshape service forms, enhancing service experiences through intelligent knowledge bases for automatic fault diagnosis [3] - The shift from focusing solely on technology to building a service ecosystem is crucial for the Xinchuang industry to achieve deep application and support digital transformation across various sectors [3]