Jing Ji Guan Cha Wang·2025-12-31 11:35Core Viewpoint - The extreme weather conditions in December have posed significant challenges to transportation, public welfare, and business operations across multiple provinces in China, prompting China Ping An to activate its emergency response plan and provide comprehensive support to clients [1][2]. Group 1: Emergency Response Measures - China Ping An has implemented a full-process emergency handling mechanism covering pre-disaster warnings, in-disaster responses, and post-disaster claims to ensure comprehensive service and protection for clients [2]. - The company utilized technology to send over 140 million pre-warning messages to clients, including safety tips for driving and home protection during the cold wave [2]. - A green channel for claims was established to simplify the claims process, allowing clients to receive compensation in the most convenient manner possible [2][3]. Group 2: Resource Allocation and Support - To address the surge in vehicle accidents due to snow, China Ping An formed temporary emergency rescue teams and coordinated with repair shops nationwide to ensure timely assistance [3]. - An emergency case-sharing center was set up to manage severely damaged vehicles, expediting the claims and repair processes [3]. - Frontline employees of China Ping An provided on-site assistance and emotional support to clients affected by the extreme weather, demonstrating the company's commitment to customer care [4][5]. Group 3: Public Awareness and Preparedness - China Ping An published a detailed disaster prevention and reduction guide to enhance public and corporate awareness of disaster preparedness [6]. - Recommendations for residents included protecting water supply systems from freezing and safe driving practices on icy roads [6]. - For businesses, advice included insulating firewater pipes and ensuring the availability of snow removal equipment, while agricultural producers were encouraged to take measures to protect crops from snow damage [6]. Group 4: Commitment to Service and Innovation - China Ping An aims to enhance public and corporate resilience against extreme weather through risk reduction services and safety knowledge dissemination [7]. - The company is committed to optimizing its disaster response system and leveraging technology to improve service efficiency and customer experience [7].