北京市政务服务中心打造政务大厅新范式

Core Insights - The Beijing Municipal Government Service Center is undergoing a transformation to enhance its service offerings, aiming to create a multi-functional space that integrates service, display, culture, communication, and ecology [1][4] Group 1: Service Optimization - The upgraded service hall will be open year-round from January 1, 2026, except during the Spring Festival, with operating hours from 8:30 AM to 5:30 PM on weekdays and 8:30 AM to 12:30 PM on Saturdays for appointment services [2] - A 24-hour self-service area will be established, featuring multiple self-service devices for various administrative tasks, enhancing efficiency and allowing for "anytime service" [2] - The layout of the hall has been optimized to create a "classified service" model, with dedicated areas for personal services, corporate services, and digital empowerment [2] Group 2: Cultural and Community Engagement - The service center is integrating cultural initiatives, such as a reading area in collaboration with the Capital Library, a display area for handicrafts by people with disabilities, and exhibitions promoting Beijing's culture and environmental awareness [3] - A set of civil agreements has been established to guide behavior within the hall, promoting a respectful and orderly environment for both staff and visitors [3] Group 3: Strategic Vision - The center aims to transform from a single-function service point to a comprehensive platform for government-citizen interaction, enhancing the quality of governance and service delivery [4]