“一张网”绘就职工幸福新图景

Core Viewpoint - Suzhou's labor union has successfully implemented a digital transformation strategy to enhance service delivery for millions of workers, focusing on precision, convenience, and warmth in its operations [1]. Group 1: Digital Infrastructure and Data Utilization - The labor union in Suzhou has established a robust data foundation, with a membership of 4.379 million and coverage of 2,262 grassroots organizations, accumulating 11.62 million effective data entries [2]. - A comprehensive "2+4+6+N" network matrix has been developed, integrating various services and supporting the union's daily operations while earning recognition as one of the top ten platforms for "Internet + Labor Union" services in the country [2]. Group 2: Service Innovation and Accessibility - The union has launched several innovative platforms, such as the "e-reading" platform and the "Hundred Teachers, Hundred Courses" system, to enhance service delivery and skill training for workers [3]. - A total of 136 union service stations have been upgraded to smart service centers, providing services to over 1.2 million outdoor workers annually, with real-time feedback mechanisms to continuously improve service quality [4]. Group 3: Targeted Support and Community Engagement - The union has introduced initiatives like the "self-service recuperation vouchers," distributing 12,000 vouchers to promote wellness among workers, aiming to engage over 30,000 participants by 2025 [5]. - The union has effectively transitioned from general coverage to targeted support, implementing a full tuition reimbursement policy for over 2,000 workers and launching a three-year action plan to train over 5,000 industrial workers [5]. Group 4: Innovation and Future Directions - The labor union is leveraging data-driven decision-making to proactively address workers' needs, such as health insurance and psychological services, as part of its 2026 service plan [6]. - The union is embracing advanced technologies like artificial intelligence to enhance its service offerings and has created a digital laboratory to support decision-making for workforce development [6][7].