古天乐代言品牌被曝多地门店跑路，官方致歉：对跑路门店启动法律追责程序

Core Viewpoint - The facial cleansing care chain brand "Washing Bear" has faced multiple store closures, leading to consumer complaints about prepaid card issues and refunds [1][2][4] Group 1: Company Response - The founder of Washing Bear, Tang Huabo, expressed regret over the inadequate supervision and pledged to protect consumer rights [1][4] - Washing Bear has initiated legal proceedings against the involved stores that closed without proper communication with headquarters, violating cooperation agreements [2][4] - The company has confirmed that over 2,600 stores nationwide are still operating normally and that services have not been affected [1][4] Group 2: Consumer Impact - Consumers reported being unable to use their prepaid cards at other Washing Bear locations, raising suspicions about the stores' intentions prior to closure [1][2] - The company acknowledged the shortcomings in managing prepaid funds and the need for better oversight of franchise operations [5][6] Group 3: Remedial Actions - Washing Bear has established a "supervision complaint green channel" for consumers to report issues, ensuring efficient handling of complaints and refunds [6] - The company will publicly disclose the progress of legal actions against the violating stores to maintain consumer trust and brand reputation [6] - A comprehensive upgrade of the store admission review process will be implemented to prevent similar incidents in the future [6]