服务“零距离” 跑出“加速度”

Core Viewpoint - The article highlights the significant transformation of vehicle management services in Xining, driven by the "Streamline Administration and Delegate Power" reform initiated in late 2018, which has shifted from cumbersome processes to a more efficient, user-friendly system [3][8][15]. Group 1: Challenges Before Reform - Prior to the reform, citizens frequently expressed frustration over the complicated and time-consuming processes at the vehicle management office, often requiring multiple visits and extensive paperwork [4][6][7]. - The process of replacing lost documents, such as driving licenses, was particularly burdensome, often taking over a week to complete due to the need for various approvals and declarations [5][4]. - The overwhelming number of visitors and repetitive inquiries created a stressful environment for both citizens and staff, leading to inefficiencies and dissatisfaction [4][7]. Group 2: Reform Initiation and Implementation - The reform began in 2018, focusing on a new service model characterized by "zero materials, zero face-to-face" interactions, aiming to prioritize citizen needs over bureaucratic processes [8][9]. - A key aspect of the reform was the integration of services into a single-window system, allowing staff to handle multiple types of inquiries and reducing the need for citizens to visit multiple offices [8][9]. - Technological advancements played a crucial role, with the establishment of an information-sharing platform that eliminated the need for paper documentation by automatically retrieving necessary data [8][9]. Group 3: Current Developments and Achievements - By 2023, the vehicle management office had entered a phase of "technology empowerment," introducing self-service kiosks and online health checks for driving license renewals, significantly enhancing convenience for citizens [9][12]. - The delegation of registration authority to car sales companies and second-hand vehicle markets has streamlined processes, allowing for quicker service delivery [9][12]. - Notably, the average processing time for vehicle registration has been reduced from 40 minutes to 15 minutes, with over 60 services now available through a single-window approach [14][12]. Group 4: Future Directions and Community Impact - The reform is set to evolve into an "ecological construction" phase by 2025, focusing on creating a seamless service experience that integrates regulation and service [10][15]. - The commitment to a people-centered approach has led to a significant increase in service efficiency, with over 90% of high-frequency vehicle management tasks now completed in a single visit [12][14]. - The positive feedback from citizens, particularly the elderly, underscores the reform's success in making services more accessible and user-friendly, reinforcing the commitment to continuous improvement [14][15].