一通热线解民忧 暖心服务获赞誉

Core Viewpoint - The article highlights the effective and customer-friendly services provided by the Tangshan Housing Provident Fund Management Center, showcasing a specific case where a citizen successfully extracted funds through online assistance, reflecting the center's commitment to improving service quality and efficiency [1][2]. Group 1: Service Quality and Efficiency - The Tangshan Housing Provident Fund Management Center has implemented multiple measures since 2025 to enhance operational service quality, including extensive training for dedicated hotline staff [1]. - As of November 2025, the hotline staff answered a total of 65,431 calls, achieving a direct handling rate of 99.5%, the highest among municipal hotline units [2]. - The center's various departments processed 1,437 hotline work orders, achieving 100% on-time acknowledgment, completion, satisfaction, and resolution rates [2]. Group 2: Customer Recognition and Feedback - The management center's quality service has garnered widespread recognition from the public, with 73 citizens expressing gratitude through various platforms, including the 12345 hotline [2]. - Ten exemplary cases of positive feedback were featured in the daily report of the Tangshan 12345 government service hotline, highlighting the commendable actions of staff members [2]. - Initiatives such as providing services during lunch breaks and home visits for special needs citizens have been acknowledged and praised [2].