Group 1 - The Shanghai Market Supervision Administration reported a total of 10,511 consumer complaints during the 2026 New Year holiday, reflecting a year-on-year increase of 4.3% [2] - Online consumption complaints accounted for a significant 87.5% of total complaints, with issues primarily related to quality defects, discrepancies with advertising, order cancellations, unfulfilled promotional commitments, delayed deliveries, and inadequate after-sales service [2] - Complaints regarding household appliances increased due to low temperatures, with 822 complaints related to issues such as poor heating performance and delayed deliveries [2] Group 2 - Specific consumer complaints included issues with purchased products, such as a consumer reporting defects in hiking shoes and another regarding a delay in the delivery of an air conditioner [3] - Complaints have been forwarded to district market supervision departments for investigation and resolution [3]
元旦上海受理各类消费者投诉10511件、登记举报3931件
Xin Lang Cai Jing·2026-01-03 07:56