工人日报e网评丨垫付10万余元通行费被全额归还，让信任与诚信一路畅通

Core Viewpoint - The article highlights the positive impact of highway toll collectors in Hangzhou, who have been helping drivers by temporarily covering toll fees, fostering a culture of trust and goodwill among strangers [2][5]. Group 1: Toll Payment Assistance - In 2025, toll collectors at Hangqian Expressway assisted drivers by covering toll fees 1,377 times, totaling 102,064.47 yuan, with all amounts later reimbursed by the drivers [2][5]. - The practice of toll collectors covering fees began 15 years ago, driven by personal goodwill, and has since become a common occurrence, helping to maintain traffic flow [5][6]. Group 2: Institutional Support - To support the goodwill of employees, Hangqian Expressway Development Company introduced a "safety net" policy in early 2025, ensuring full reimbursement to employees if drivers fail to repay the tolls [6]. - This policy transforms individual acts of kindness into a sustainable and replicable model, encouraging other highway operators to adopt similar practices [6][8]. Group 3: Broader Social Implications - The article mentions other examples of social trust, such as the "one yuan lunch" initiative at a scenic area and an unattended fruit stand, which have also thrived on mutual trust [8][9]. - The increasing instances of trust-based interactions can help alleviate societal "trust anxiety," promoting a stronger culture of goodwill and positive social behavior [9].