2025金融消费者权益保护座谈会在京成功举办

Core Viewpoint - The 2025 Financial Consumer Rights Protection Symposium emphasizes the importance of protecting financial consumers' rights as a key support for boosting market confidence, preventing financial risks, and promoting high-quality economic development [3]. Group 1: Financial Consumer Rights Protection - The China Consumers Association highlights various issues in the financial sector, including excessive marketing, false advertising, inducement to purchase insurance, unfair contract terms, and the over-collection or leakage of personal information [3]. - The association plans to enhance collaboration with regulatory bodies, experts, media, and industry to contribute to high-quality financial development and the construction of a strong financial nation [3]. Group 2: Research Findings and Recommendations - The National Financial and Development Laboratory suggests improving the institutional coordination mechanism under the "Big Consumer Protection" framework, promoting deep collaboration between financial and non-financial regulatory bodies [6]. - It is recommended to address the disturbances caused by financial black and gray industries and strengthen the governance of financial disputes at their source [6]. - Financial institutions are urged to enhance their consumer rights protection capabilities and ensure that appropriate financial products are provided through suitable channels to the right consumers [6]. Group 3: Current Trends in Financial Consumer Complaints - The Jiangsu Provincial Consumer Rights Protection Committee identifies three main characteristics of current financial consumer complaints: high volume of complaints, increasing disputes from new business models, and significant risks from collective and sensitive complaints [7]. Group 4: Corporate Practices and Initiatives - Ant Group's Consumer Protection Department shares initiatives leveraging technology to create consumer-friendly financial protection measures [10]. - Tencent's Market Compliance Director discusses methods to strengthen financial consumer rights protection and maintain financial market stability [12]. Group 5: Reports and Case Studies - The symposium released the "Financial Consumer Survey Report (2025)," highlighting that the professionalism and transparency of financial products and services are becoming core concerns for consumers [12]. - The report indicates that issues such as opaque terms interpretation, discrepancies between services and promises, inducement sales, and personal information leakage are critical areas for financial institutions to improve consumer satisfaction [12]. - The symposium also published typical case studies for 2025 financial consumer rights protection, featuring innovative practices from companies like Ant Group, China Life, China Construction Bank, Taikang Life, and Everbright Bank [14].