广西柳州市柳北区市场监管局“专员负责制”激活基层新动能

Core Viewpoint - The implementation of the "specialist responsibility system" by the Longtang Market Supervision Office in Liubei District, Guangxi, has significantly improved the efficiency of consumer complaint resolution and market regulation [1][3]. Group 1: Complaint Resolution Efficiency - A citizen successfully received a refund of 350 yuan for a motorcycle charge issue due to the rapid response facilitated by the new system [1]. - The Longtang Market Supervision Office achieved a 100% rate for timely complaint investigations and resolutions this year, with a consumer mediation success rate of 62.86%, surpassing the national average by 7.78 percentage points [3]. Group 2: Specialist Responsibility System - The office has divided regulatory responsibilities into four specialized areas: food, pharmaceuticals, product quality, and pricing, allowing staff to become experts in their respective fields [3]. - In complex cases, the office emphasizes teamwork, with the head of the office leading and specialists providing technical support while other members handle investigations and community engagement [3]. Group 3: Flexible Enforcement Approach - The Longtang Market Supervision Office adopts a flexible enforcement philosophy, focusing on guidance rather than punishment for first-time violations, as seen in a dairy company's case [3]. - A previously high-complaint liquor store transformed into a "zero complaint" business after receiving proactive guidance from specialists [3]. Group 4: Future Plans - The Longtang Market Supervision Office plans to extend the "specialist responsibility system" to grassroots governance, aiming for refined management to enhance regulatory services and stimulate business vitality [4].