洗脸熊被曝门店“跑路”，官方回应：个别门店擅自停业，将追责

Core Viewpoint - The facial cleansing chain brand "Washing Bear" endorsed by celebrity Louis Koo has faced multiple complaints from consumers regarding store closures and difficulties in obtaining refunds, leading to regulatory scrutiny and potential legal actions against the company [1][3][12] Group 1: Company Background - "Washing Bear" is operated by Guangdong Aimei Xiong Beauty Technology Co., Ltd., established in 2021 and located in Haizhu District, Guangzhou [6] - The brand promotes itself as a skin cleansing service, claiming "not to sell products, only to wash faces," targeting both male and female consumers [3] Group 2: Consumer Complaints - Consumers reported that after store closures, refunds were difficult to obtain, and membership cards were not accepted at other locations [1][3] - Complaints have been received by the Haizhu District Business Department, indicating a pattern of issues with multiple stores [8] Group 3: Company Response - The company acknowledged the issue, stating that the closures were due to individual stores operating without proper communication with headquarters, and has initiated legal accountability measures [9][12] - "Washing Bear" has committed to refund affected consumers and is implementing measures to improve oversight and management of franchise stores to prevent future incidents [12] Group 4: Pricing and Services - The cost of services at "Washing Bear" ranges from tens to hundreds of yuan, with specific packages priced between 53 yuan and 240 yuan per session [3] - Average consumer spending at some locations in Shanghai exceeds 100 yuan [3]