Xin Lang Cai Jing·2026-01-04 12:03Core Insights - China Life Insurance reported a total of over 62.24 million claims in 2025, representing a year-on-year increase of 7%, with total claims amounting to over 100.4 billion yuan, up 10% from the previous year [1][3] - The company has implemented a paperless claims reform, completing over 51.21 million claims, which accounts for over 80% of total claims, with more than 75% of claims processed within one hour after all documents are submitted [1][3] - China Life Insurance has focused on rural revitalization, serving over 4.54 million rural residents in 2025, with claims amounting to over 15.8 billion yuan [1][3] Claims Service Enhancements - The company provided direct claim services to 8.17 million clients, with a total claim amount exceeding 4.3 billion yuan, including a one-stop settlement service for 5.3 million clients, amounting to nearly 1.6 billion yuan [2][4] - The introduction of a fast claims service allows clients to submit claims in as little as 8 seconds, benefiting over 90,000 clients [2][4] - A "critical illness one-day claim" green channel was established, covering malignant tumors and certain cardiovascular diseases, serving 234,000 clients with claims exceeding 10.6 billion yuan [2][4] Social Responsibility Initiatives - The company has served over 15.17 million elderly policyholders, with claims amounting to over 11.3 billion yuan [1][3] - In terms of women's health, claims for the "two cancers" insurance reached 33,000, while services for students and children exceeded 5.02 million, with total claims exceeding 5.2 billion yuan [1][3]