突然人去楼空！多地门店被曝跑路，知名连锁店道歉

Core Viewpoint - The facial cleansing care chain brand "Washing Bear" has faced multiple complaints from consumers regarding store closures and difficulties in obtaining refunds, raising concerns about the company's operational integrity and management practices [1][2]. Group 1: Company Operations - "Washing Bear" has been reported to have multiple stores in Guangdong, Zhejiang, and Shanghai that have closed down, leading to consumer complaints about refund difficulties and membership card issues [1]. - The founder of "Washing Bear," Tang Huabo, expressed regret over the inadequate supervision and pledged to protect consumer rights, acknowledging the complaints regarding store closures and refund issues [1]. - The company claims that over 2,600 stores nationwide are still operating normally and assures consumers that services have not been affected [1]. Group 2: Legal and Regulatory Actions - "Washing Bear" has initiated legal proceedings against the involved stores based on the cooperation agreements and relevant national laws, with cases entering arbitration or court stages [2]. - The company is committed to following up on the progress of these cases and ensuring that affected stores complete refunds and other necessary actions [2]. - The Guangzhou Haizhu District Business Department has received multiple complaints and is in communication with the company regarding the situation, while the local market supervision bureau has increased oversight of the company's headquarters [12]. Group 3: Brand and Service Offering - "Washing Bear," endorsed by celebrity Louis Koo, focuses on skin cleansing services, claiming to be a brand that "only washes faces" and appeals to both male and female customers [4]. - The company offers various cleansing packages priced from tens to hundreds of yuan, with specific examples showing single service prices ranging from 53 yuan to 240 yuan [4].