售后服务和虚假宣传是“重灾区”

Core Insights - In 2025, the Tianjin Consumer Association received a total of 8,445 consumer complaints, recovering over 7.7 million yuan in direct economic losses for consumers [1] Group 1: Complaint Categories - The highest proportion of complaints was related to after-sales service issues, accounting for 26.09% of total complaints [1] - The second most common complaint category was false advertising, which made up 21.34% of the total complaints [1] - Product-related complaints totaled 2,603, representing 30.82% of all complaints, with the highest proportion in the transportation category [1] - Service-related complaints amounted to 5,230, making up 61.93% of total complaints, with the education and training service category having the highest share [1] Group 2: After-Sales Service Issues - Complaints regarding after-sales service primarily involved businesses failing to fulfill the obligation of a 7-day no-reason return policy and delaying repairs beyond agreed timelines [2] - A case highlighted involved a consumer whose bathroom renovation service provider refused to repair a leak during the warranty period, leading to intervention by the local consumer association [2] Group 3: False Advertising Issues - Complaints about false advertising included instances where consumers received products that did not match online descriptions or were misled into making purchases [3] - A notable case involved a consumer who received a poorly made musical instrument that did not match its online presentation, resulting in a resolution through mediation [3] Group 4: Transportation Complaints - Complaints in the transportation category focused on issues such as defects or quality problems with electric bicycles, delayed after-sales service, and discrepancies in promised vehicle features [4] - A specific case involved a consumer who faced issues with a used electric vehicle purchase, requiring mediation to resolve a violation that prevented vehicle registration [4] Group 5: Education and Training Complaints - Complaints in the education and training sector were mainly about non-refund policies after course registration and discrepancies in service quality compared to promises made [5] - A case involved a consumer seeking a refund after a teacher left mid-course, leading to a negotiated settlement for a partial refund [5] Group 6: Prepaid Consumption Complaints - Complaints regarding prepaid consumption were concentrated in areas such as restaurants, fitness, and beauty services, with issues including businesses closing without notice and lack of written contracts [6] - A case highlighted involved a consumer who was denied the use of a prepaid card after a business transfer, but mediation allowed her to continue using the card without additional fees [6]