中消协：未成年人大额充值某款游戏，平均金额超2500元

Core Viewpoint - The article highlights the issue of minors making large in-game purchases without parental consent, leading to consumer complaints and the need for improved protections and refund processes in the gaming industry [1][2]. Group 1: Consumer Complaints and Issues - The China Consumers Association has received complaints regarding a game operated by a Shanghai company, where minors accessed parents' payment passwords to make unauthorized large purchases, averaging 2551.57 yuan from August 1, 2025, to December 10, 2025 [1]. - Parents reported difficulties in obtaining refunds from the gaming company, with customer service being hard to reach [1]. Group 2: Recommendations for Gaming Platforms - Gaming platforms are urged to take social responsibility by improving complaint handling mechanisms, optimizing refund processes, and enhancing customer service to address refund requests from parents of minors [1]. - Platforms should implement stricter identity verification measures to prevent minors from using adult accounts for gaming and purchases [2]. Group 3: Parental Responsibilities - Parents are identified as the primary guardians responsible for protecting minors' rights and should manage their children's gaming time and content [2]. - It is recommended that parents safeguard their mobile devices and payment information, avoid sharing passwords with minors, and regularly check transaction records to identify any unusual activity [2]. Group 4: Evidence Collection and Reporting - In cases of unauthorized large purchases by minors, it is important to collect and preserve evidence such as transaction records and communication logs to support claims for refunds [3]. - If resolution is not achieved through direct communication with the gaming company, parents can escalate the issue to consumer protection organizations or relevant administrative authorities [3].