“工作人员失误，凭什么粉丝买单？” 大麦网又出票务丑闻，代金券能安抚谁？

Core Viewpoint - The ticketing platform Damai has faced significant backlash due to a premature ticket sale for an event, leading to consumer dissatisfaction and calls for accountability [1][10]. Group 1: Incident Overview - On January 4, 2026, Damai mistakenly opened ticket sales for an event at 20:29 instead of the scheduled time of 20:56, which led to confusion and complaints from consumers [4][10]. - Following public outcry, Damai issued two statements on January 5, first apologizing and then announcing a second round of ticket sales on January 6, along with compensation in the form of 200 yuan vouchers for affected customers [1][10]. Group 2: Consumer Reactions - Consumers expressed strong dissatisfaction with the forced refunds, arguing that they should not bear the consequences of the platform's mistakes and called for a voluntary refund option [5][14]. - Many consumers highlighted the lack of communication from Damai during the critical period between the erroneous sale and the official announcement, which they felt was unfair [4][14]. Group 3: Historical Context - Damai has a history of operational failures, including a similar incident during a Lu Han concert ticket sale in June 2025, where tickets were also refunded due to staff errors [7][16]. - Over the past two years, Damai has been involved in various controversies, including issues with ticket refunds, security breaches, and complaints about ticket scalping [8][17]. Group 4: Industry Insights - Industry commentator Zhang Shule noted that while Damai's response to the incident showed some level of sincerity, the recurring nature of such issues indicates deeper management flaws that need addressing for long-term sustainability [9][18]. - The frequent operational errors and consumer complaints suggest that Damai's ticketing process lacks transparency and efficiency compared to competitors [8][17].