未成年人网游充值平均涉诉2551.57元，中消协等提醒家长平台齐护航

Core Viewpoint - Recent complaints received by the China Consumers Association (CCA) highlight issues regarding minors making large in-game purchases without parental consent, raising concerns about consumer protection and the responsibilities of gaming platforms [5][7]. Group 1: Consumer Complaints and Legal Cases - The CCA has reported that a significant number of minors have accessed their parents' payment information to make unauthorized in-game purchases, with an average complaint amount of 2,551.57 yuan from August 1, 2025, to December 10, 2025 [5]. - An 11-year-old boy in Henan used his mother's WeChat account to recharge over 20,000 yuan for gaming without her consent, leading to a civil lawsuit where the court ruled the transactions invalid but held the mother partially responsible for inadequate supervision [7]. Group 2: Recommendations for Gaming Platforms - The CCA emphasizes that gaming platforms should actively address consumer complaints and enhance their social responsibility [8]. - Platforms are urged to implement stricter identity verification measures to prevent minors from misusing adult accounts and to improve payment management by setting clear reminders and limits on recharge amounts [8]. Group 3: Parental Responsibilities - Parents are reminded to manage their children's gaming time and to secure their payment information to prevent unauthorized access [8]. - In cases of unauthorized large purchases by minors, parents should collect evidence such as transaction records and communication logs to support their claims for refunds [8].