以AI赋能政务 让服务更有温度

Core Insights - Zhangjiakou City's Qiaoxi District's "Smart All-domain Communication" system has been recognized as an excellent case for optimizing the business environment in China, showcasing its innovative practices in digital transformation of government services [9][16]. Group 1: System Overview - The "Smart All-domain Communication" system utilizes AI to enhance government services, transitioning from a model where citizens must run errands to one where data handles the processes [10][11]. - The system integrates a "cloud assistance platform," an OA system, and the DeepSeek model to create a new governance framework that improves efficiency and service quality [11][12]. Group 2: Innovations and Improvements - The system addresses traditional issues of disconnected departmental systems and data sharing risks by implementing a "data compliance query" mechanism, allowing for information verification without compromising original systems [12]. - It reengineers the service process to create a seamless experience for citizens, allowing them to submit a single application that is automatically processed, significantly enhancing user experience and management efficiency [12][13]. Group 3: Technical Architecture - The "three-in-one" technical architecture consists of a user-friendly front-end, a secure middle layer for departmental collaboration, and an intelligent back-end powered by the DeepSeek engine, which collectively reduces average processing time by 40% [13][14]. - The system has achieved a 90% reduction in the number of steps required for citizens to complete tasks, with processing times cut by 75% and a material acceptance rate of 94% [13]. Group 4: Implementation Strategy - The implementation strategy involves a phased approach: pilot testing complex tasks, dynamic optimization based on feedback, and gradual expansion to ensure effective and smooth operation [15]. - The first phase focused on complex business-related tasks, achieving a 40% reduction in processing time and 100% satisfaction among citizens [15]. Group 5: Recognition and Future Plans - The recognition at the China Business Environment Forum highlights the successful balance between service convenience and data security achieved by the "Smart All-domain Communication" system [16]. - Future plans include further system application, expanding service scenarios, and leveraging data value to create a more intelligent and user-friendly government service environment [16][17].