顾客反馈茶叶有苍蝇，胖东来致歉：下架排查

Core Viewpoint - The company has taken immediate action in response to customer feedback regarding a quality issue with its tea products, emphasizing its commitment to product quality and customer satisfaction [1] Group 1: Company Response - The company has formed a special investigation team to thoroughly investigate the incident involving customer complaints about flies in tea products [1] - As a precaution, the company has decided to remove the affected tea products from shelves until the investigation is complete [1] - The quality management department is conducting a comprehensive review of the manufacturer's qualifications, production processes, and inspection procedures [1] Group 2: Customer Interaction - The company acknowledged that the negative customer experience was partly due to its customer service staff not following established protocols when handling complaints [1] - The company has expressed sincere apologies to customers affected by the incident and urged the public to refrain from making unfounded accusations online [1] Group 3: Company Overview - Founded in March 1995, the company operates 13 stores across Xuchang and Xinxiang, including 5 department stores and 7 community supermarkets [1] - The company employs approximately 8,300 people and has created around 18,000 job opportunities [1] - In 2024, the company reported total sales of nearly 17 billion yuan, with tax contributions exceeding 600 million yuan and profits of 800 million yuan [1]