遭遇孩子游戏“氪金”怎么办？依法维权“四步走”

Core Viewpoint - The article discusses the risks associated with minors making unauthorized in-game purchases, highlighting the responsibilities of parents and gaming platforms in managing these situations [1][5]. Group 1: Consumer Complaints and Legal Framework - The China Consumers Association has received complaints regarding minors making large in-game purchases without parental consent, with average amounts reaching 2,551.57 yuan [1][2]. - According to the Civil Code of China, minors over eight years old have limited civil capacity, requiring parental consent for significant legal actions [2]. - The Minor Protection Law mandates that online service providers implement measures to manage minors' usage, including spending limits [2][6]. Group 2: Court Cases and Judgments - A case from Shanghai involved an 11-year-old boy who charged over 20,000 yuan to his mother's account without her consent, leading to a court ruling that required the gaming platform to refund half of the amount due to parental negligence [3][4]. - In another case involving a 17-year-old girl who made excessive in-game donations, the court ruled that both the platform and the minor's guardians shared responsibility for the financial transactions [4]. Group 3: Recommendations for Platforms and Parents - The China Consumers Association advises gaming platforms to enhance their complaint handling mechanisms and refund processes for unauthorized minor transactions [5][6]. - Platforms should strengthen technical measures to prevent minors from bypassing age restrictions and should implement clearer verification processes for payments [6]. - Parents are encouraged to manage their children's access to payment methods and to monitor their online activities closely to prevent unauthorized spending [7].