深耕“强基工程”，杭州探索智慧税务新实践

Core Viewpoint - The Hangzhou tax authority is leveraging digital transformation to enhance tax management and services, focusing on intelligent governance and innovative solutions to improve efficiency and taxpayer experience [4][11]. Group 1: Intelligent Services - The "Smart Form Assistant" developed by the Hangzhou tax authority automates the extraction of key information from contracts, significantly reducing the time for taxpayers to fill out invoice applications from several minutes to just 2 minutes, with accuracy rates increasing from 40% to over 98% [5]. - The "Tax Consultation Intelligent Agent" has achieved an accuracy rate of over 92% in answering all business inquiries, while the "Smart Tax Q&A Database" has been accessed over 130,000 times [6]. Group 2: Compliance Management - The implementation of a centralized approval model for electronic invoices has led to a 95% reduction in the workload for tax officials, with the average approval time decreasing from 3.8 days to 1.3 days, and a 60% drop in taxpayer inquiries [7]. - The "Tax Health Check" service proactively alerts taxpayers to potential compliance issues, allowing them to self-correct before audits, thus fostering a culture of proactive risk management [8]. Group 3: Talent Development - The "Smart Tax Navigation" talent cultivation program, in collaboration with Zhejiang University, aims to address the shortage of skilled professionals in tax governance by integrating artificial intelligence with tax management [9]. - A joint training base for graduate students has been established to develop skills in data analysis and AI applications relevant to tax governance, enhancing the talent pool in this sector [10]. Group 4: Overall Impact - The Hangzhou tax authority's initiatives are transforming tax governance by making services more intelligent, governance more precise, and foundational capabilities stronger, contributing to the modernization of the tax governance system [11].