精准服务送上门 节日保障再加力

Core Insights - The Nanchang Tobacco Monopoly Bureau has implemented a dual approach of "face-to-face" operational guidance and "point-to-point" policy delivery to ensure a stable and orderly cigarette market during the New Year period [1][3] Group 1: Retail Support Initiatives - Customer managers are providing one-on-one operational guidance and display optimization services to retail clients, focusing on holiday consumption characteristics [3] - Retailers are advised to place best-selling and new products in prime visibility areas, using red elements to enhance the festive atmosphere while ensuring clear price tags and logical product categorization [3] - Over 19,000 retail clients are receiving "Retailer Notification Letters," which systematically address common operational issues and provide guidance on various service matters [3][5] Group 2: Digital Transformation and Efficiency - The Nanchang Tobacco Monopoly Bureau has enhanced its digital transformation through the "Xiao Cheng Code" online service platform, achieving efficient integration with marketing, logistics, and monopoly business systems [5] - Since its launch, the platform has registered 17,587 users and processed over 4,000 requests, with an average response time of 15 minutes, establishing itself as a trusted service station for retailers [5] - The bureau aims to extend its service capabilities to include operational diagnostics, digital empowerment, and cultural integration, thereby improving the quality and efficiency of holiday operations for retailers [5]