从“走得了”到“走得好” 铁路服务升级折射中国温度

Core Insights - The railway sector in China achieved remarkable milestones in 2025, with passenger volume reaching 4.255 billion and a single-day peak of over 23 million, both setting historical records [1] - The transformation of the railway service is evident, shifting from merely meeting basic travel needs to providing a quality travel experience [1] Group 1: Service Improvements - The railway service is evolving towards a more refined and differentiated approach, with 2,485 tourist trains operated throughout the year, marking a 33.6% increase year-on-year [2] - Initiatives such as electronic tickets, convenient transfers at stations, and internet meal ordering have turned "smart travel" from a concept into a daily experience [2] - The railway department offers ticket discounts for children, students, and disabled military personnel, along with loyalty incentives for frequent travelers aged 60 and above, reflecting a strong sense of humanistic care [2] Group 2: Infrastructure and Development - China has established the most modern railway network globally, with the "eight vertical and eight horizontal" high-speed rail framework becoming increasingly complete [3] - The enhancement of service quality is as crucial as hardware development, as the transition from a "transportation power" to a "transportation strong nation" requires not only a denser network and faster speeds but also superior service and warmth [3] - The railway sector's product innovation and service optimization aim to ensure that the benefits of rapid development are shared by all citizens, embodying the principle of "development for the people" [3] Group 3: Future Outlook - As public demand for travel quality continues to rise, there remains significant potential for innovation in railway services [3] - The expectation is for Chinese railways to maintain their speed advantage while continuously improving service details in terms of convenience, comfort, and personalization [3] - The goal is to support high-quality economic and social development while enhancing the quality of life for the people [3]