瓜子无日期、鸡蛋有兽药：盒马的品控底线究竟在哪？

Core Viewpoint - Hema has been exposed to multiple food safety issues, raising concerns about consumer trust and the company's management practices [2][5][11]. Group 1: Recent Food Safety Issues - A recent incident involved a consumer purchasing a bag of seeds from Hema that lacked a production date, leading to questions about the legality of selling such products [2][4]. - Hema's customer service acknowledged the issue, stating that a refund was issued and that other products were checked without finding similar problems [5][15]. - The company has faced a series of food safety scandals over the past year, including issues with antibiotic residues in eggs and excessive growth agent levels in kiwifruit [5][19]. Group 2: Consumer Complaints and Quality Control - Hema has received a significant number of consumer complaints, totaling 17,835, with issues ranging from spoiled fish to foreign objects in food products [6][19]. - Complaints about cherries included reports of excessive bad fruit and weight discrepancies, indicating a failure in quality control [19][21]. - Experts have pointed out that Hema's rapid expansion has led to systemic issues in its operational and quality control processes [11][24]. Group 3: Business Expansion and Challenges - Hema has been expanding rapidly, opening 72 new stores in 2024, with a total nearing 430 stores, surpassing Walmart China [11][24]. - The company's revenue growth was reported at over 40% year-on-year, serving over 100 million consumers and entering 40 new cities [24][25]. - However, this rapid growth has put pressure on Hema's supply chain and management systems, leading to vulnerabilities in product quality and crisis response [11][24].