买车、用车烦心事不断？这些正规投诉途径能帮你有效维权

Core Viewpoint - The article discusses the increasing consumer disputes related to car purchases, after-sales service, and product quality as cars become more common in households. It highlights the challenges faced by car owners in protecting their rights and the various channels available for complaints and resolutions. Group 1: Core Areas of Automotive Consumer Complaints - Common types of automotive consumer disputes include issues with new car delivery such as paint damage and interior defects, engine noises, transmission problems, and after-sales service issues like opaque pricing and substandard parts [1][4] - Specific complaint areas include sales fraud (e.g., selling low-spec cars as high-spec), product quality and safety defects (e.g., serious faults in engines and transmissions), after-sales service issues (e.g., non-transparent repair quotes), and specific problems with electric vehicles (e.g., exaggerated battery range) [4][11] Group 2: Official Regulatory and Complaint Channels - The National Market Supervision Administration's Defective Product Management Center is the highest official channel for reporting potential systemic safety defects in automotive products [4][11] - The National 12315 platform serves as a comprehensive administrative channel for handling various automotive consumer disputes, including sales fraud and product quality issues [4][11] - Local transportation management departments oversee the motor vehicle repair industry and handle complaints related to repair service quality [4][11] Group 3: Third-Party Media and Social Supervision Platforms - The Black Cat Complaint platform, a large public welfare consumer dispute resolution platform, has accumulated numerous complaint cases and experience in connecting with companies [3][10] - The platform allows car owners to quickly submit complaints and track the status of their issues, ensuring transparency and efficiency in the complaint process [8][12] - The platform also serves as a member of the national automotive product defect monitoring network, facilitating the reporting of quality defect complaints to official authorities [12] Group 4: Recommendations for Consumer Rights Protection - Car owners are advised to keep all relevant documents such as purchase contracts and repair invoices, and to document faults with clear photos or videos [12][13] - Initial communication should be made with the dealer or repair shop, and if unresolved, multiple complaint channels should be activated [12][13] - A combination strategy is recommended for complex quality issues, utilizing third-party platforms, administrative complaints, and reporting to defect management centers [12][13] - Understanding the "Three Guarantees" policy for automobiles is crucial for asserting rights effectively [12][13]