消费维权该去哪里？一份清晰的投诉渠道指南

Core Official Channels - The "12315" platform is the most authoritative official channel for consumer rights protection in China, integrating website, app, mini-program, and phone services to facilitate complaints [2][10] - The platform allows consumers to submit evidence such as text, images, and videos, and is recommended for its comprehensive service [2][12] - The market supervision department has the authority to conduct administrative mediation and investigations for complaints related to false advertising, product quality issues, and other violations of consumer protection laws [5][10] Industry-Specific Complaint Channels - Various industries have their own regulatory bodies or associations that provide specialized complaint channels, which may offer higher efficiency due to their familiarity with industry rules [3][13] Social Supervision and Third-Party Mediation Platforms - Third-party platforms, such as the "Black Cat Complaint" platform, leverage media and internet technology to facilitate consumer-business dialogue and utilize public opinion to resolve issues, despite lacking administrative enforcement power [4][14] - These platforms are characterized by their convenience and social oversight, becoming increasingly popular among consumers [4][14] Summary and Recommendations - A "ladder-style" strategy for consumer rights protection is suggested, starting with direct negotiation with the merchant, followed by third-party complaints, administrative or industry complaints, and finally judicial resolution if necessary [8][17] - Specific channels for different sectors include financial services, telecommunications, transportation, and tourism, each with designated complaint mechanisms [15][17]