Hilton cuts ties with Minnesota hotel owner after DHS, ICE agents allegedly denied service

Core Viewpoint - Hilton Hotels has terminated its relationship with a Minneapolis-area hotel franchise due to ongoing refusal to accommodate Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) agents, despite previous assurances from the hotel management that the issue had been resolved [1][6]. Group 1: Company Actions - The decision to cut ties with the franchisee was made after a video surfaced showing hotel staff confirming the refusal to accommodate DHS and ICE agents, contradicting earlier statements from the hotel's management [2][3][10]. - Hilton stated that it is committed to maintaining its standards and values, emphasizing that it has always been a welcoming place for all guests [6][9]. Group 2: Stakeholder Reactions - Bill Ackman, a billionaire hedge fund manager and Hilton shareholder, praised Hilton's swift response to the controversy, highlighting the importance of the investigative work done by independent journalist Nick Sorter [7][14]. - Ackman noted that the hotel in question is operated by a franchisee and that the decision to refuse ICE reservations was made by a front office manager, not Hilton itself [9].