以初心守护旅途 用服务传递温暖

Core Viewpoint - The article highlights the dedication and innovative service approach of Du Jinglin, a railway service worker at Beijing Station, emphasizing her commitment to enhancing passenger experience through personalized and attentive service [1][2]. Group 1: Service Philosophy and Achievements - Du Jinglin has developed a service philosophy centered on understanding passenger needs, which has led to her recognition as a model employee, receiving multiple awards such as "National Good Youth" and "Beijing Labor Model" [1]. - She has implemented the "Five Heart Service Method," which focuses on love, patience, attention, care, and warmth, significantly improving service quality and passenger satisfaction [2]. Group 2: Training and Team Development - Du has conducted over 20 training sessions to share her expertise with her team, transforming their performance from individual excellence to overall team improvement [1]. - She has created a "Key Passenger Information Database" to facilitate information sharing among various train stations, enhancing service coordination and efficiency [2]. Group 3: Emergency Response and Personalized Services - Du has demonstrated exceptional emergency response skills, such as assisting a patient in critical condition and providing support to a pregnant woman during a medical emergency [2]. - She has introduced personalized services tailored to different passenger groups, including business travelers and students, which has greatly enhanced the travel experience [2].