从“扎胎补偿”到“免费再游”，最美的风景是共情

Core Insights - The incidents at tourist attractions during the recent New Year holiday highlight the importance of prioritizing visitor experience and trust through sincere actions and accountability [1][2][3] Group 1: Incident Responses - At the Sitou Town in Shanxi, the management took responsibility for multiple tourists' flat tires by compensating each car owner with 1,000 yuan, demonstrating a proactive approach to customer service [1] - The Taibai Mountain scenic area, faced with unexpected heavy snowfall, not only apologized but also offered free return visits to affected tourists, transforming a negative experience into a positive expectation for future visits [2] Group 2: Industry Trends - The tourism industry is increasingly focused on service quality rather than just scenic beauty, with effective crisis management becoming a key competitive advantage [2] - The ability to turn crises into opportunities for brand building reflects a shift from a "managerial mindset" to a "service-oriented mindset" within the tourism sector [2][3] - Incorporating a "visitor-first" approach into daily operations is essential for the sustainable development of the tourism industry, contributing to high-quality economic growth [3]