【工会创新实践调研行】从“解决一事”到“规范一行”

Core Viewpoint - The article highlights the efforts of the Guangzhou Federation of Trade Unions to provide legal support and rights protection for new employment forms, such as delivery workers and ride-hailing drivers, through innovative solutions like the "Union Digital Person" and a comprehensive legal supervision system [1][2][4]. Group 1: Legal Support Initiatives - The Guangzhou Federation of Trade Unions has deployed 40 "Union Digital Person" machines across the city to offer legal consultation services to workers [1]. - Over 40 industry union federations have been established in key new employment sectors, with approximately 350,000 members, to enhance legal supervision and resolve industry disputes [2]. - The "One Letter, Two Documents" system has been implemented to address common issues in labor relations, with specific measures like rest and vacation reminders for delivery workers [2][3]. Group 2: Cross-Department Collaboration - The Federation has collaborated with the Tax Bureau to create a multi-faceted dispute resolution mechanism for social insurance fee conflicts, establishing a rapid response work station in Baiyun District [3]. - Joint efforts with the Transportation Bureau have led to the publication of industry self-regulation agreements and rental contract templates to ensure the protection of ride-hailing drivers' rights [3]. Group 3: Technological Integration - The Federation has expanded online and smart channels for conflict resolution, including the establishment of 24-hour self-service union stations and the "Tongxin Club" WeChat mini-program for truck drivers [4]. - A rapid response hotline for ride-hailing disputes has processed nearly 13,000 cases since its launch, achieving a completion rate of 99% [4]. Group 4: Industry Standardization - The Federation aims to not only resolve individual complaints but also to promote industry-wide labor standards, as evidenced by a decrease in labor disputes in the Baiyun District's e-commerce sector by 3.92% after implementing legal supervision measures [6]. - The "New Era Fengqiao Experience" labor practice stations provide comprehensive services, including legal advice and skills training, to new employment form workers [7].