紫牛热点∣时隔几年收到“松果出行”催收车费短信，网友担心是诈骗！客服回应：确有此事，如存疑可协助查询

Core Viewpoint - Recent reports indicate that users of "Songguo Travel" received unexpected messages about unpaid fees for rides taken between 2019 and 2021, raising concerns about potential fraud and the company's notification practices [1][3][4] Group 1: User Concerns - Users reported receiving messages about unpaid fees ranging from 0.1 yuan to 21.4 yuan, with many expressing confusion as they did not recall using the service [1][3] - Some users found their personal information linked to these messages, leading to further concerns about data security and the legitimacy of the notifications [3][4] Group 2: Company Response - "Songguo Travel" confirmed that they have been sending notifications to users with outstanding balances, explaining that delays in communication were due to the infrequent use of their service by some users [4] - The company stated that they can assist users in verifying payment records through platforms like Alipay or WeChat, and they are open to negotiating payment for those who dispute the charges [4] Group 3: Company Background - "Songguo Travel" was established in 2017, focusing on shared electric bike services primarily in county markets [5] - As of September 30, 2025, the company reported 128 million registered users and a fleet of 454,600 electric bikes [5]