浙江稠州商业银行“共享法庭”实践 获评“消费者权益保护领航企业”

Core Insights - Zhejiang Chouzhou Commercial Bank has been recognized as a "Leading Enterprise in Consumer Rights Protection" for its practice in "diversified resolution of financial disputes" [1][2] Group 1: Financial Dispute Resolution Initiatives - The bank was one of the first financial institutions in Zhejiang to promote the "Shared Court" concept, starting its exploration in financial dispute mediation in 2019 [1] - In collaboration with local courts, the bank established the first "Financial Mediation Workstation" in Quzhou, creating a preliminary model for "bank-court collaborative" dispute resolution [1] - The "Shared Court" model was upgraded in 2021 and has been promoted throughout the bank's system, evolving into a comprehensive service platform that includes online mediation, online filing, online litigation, legal education, mediation training, and legal consultation [1] Group 2: Service Expansion and Impact - To extend its service reach, the bank introduced a "Mobile Court" mechanism, bringing mediation services to various settings such as enterprises, communities, and rural areas, conducting on-site mediation and legal education [1] - This "door-to-door service, on-site resolution" model has been promoted in multiple counties within Zhejiang, serving over 200 clients and effectively extending mediation services to where disputes occur [1] - The bank has established a systematic "Shared Court" management framework across Zhejiang, mediating a total of 269 disputes with a total mediation amount of 207 million yuan [2] - The digitalization and visualization of the dispute resolution process have led to the creation of a "financial dispute case database," which aids in risk alerts, employee training, and case references, contributing to the reduction of conflicts at the source [2]