“好房子”需要好服务 物业服务质量提升行动如何着手？

Core Viewpoint - The demand for diverse living services is increasing among residents, driven by factors such as an aging population and faster-paced lifestyles, leading to a need for property service companies to enhance their service offerings and integrate into community governance [1][2][3] Group 1: Service Quality Improvement - Property service quality should focus on maintaining shared facilities, environmental upkeep, order maintenance, green space care, and customer service response [2] - The enhancement of property services can leverage digital and intelligent transformations, utilizing IoT and AI technologies to create smart property platforms for repair requests, payments, and complaints [2] - There is a need to address prominent issues in property services, such as failure to fulfill contracts and encroachment on public benefits, through concentrated rectification efforts [2] Group 2: Integration of Services - Property service companies are encouraged to extend their services into areas such as elderly care, childcare, domestic services, culture, and health, exploring a "property service + living service" model [3] - The integration of traditional property management with residents' daily needs can be achieved by consolidating community resources, incorporating technology, and expanding service boundaries to provide one-stop convenience [3] - The property service sector is expected to enter a prosperous development phase, necessitating an optimized environment for growth, increased policy support, and improved regulations [3] Group 3: Community Governance and Collaboration - A new model of coordination among community party organizations, neighborhood committees, homeowners' committees, and property service companies should be explored to enhance community governance [1] - Establishing a unified urban service platform can integrate property services, community services, and government management to collaboratively address urban development challenges [1] - Strengthening public affairs consultation platforms and timely resolution mechanisms for community demands will enhance the governance of residential areas [2]