“肩并肩”服务拉近民心

Core Viewpoint - The new service center in Xiuzhou District emphasizes a people-oriented approach, enhancing service efficiency and user experience through a spacious and modern design, moving away from traditional service models [1][2]. Group 1: Service Center Features - The new service center covers nearly 700 square meters, featuring a bright and spacious environment with round tables for direct communication between staff and citizens, promoting a more personal service experience [1]. - The center has increased its service stations to 21, doubling the previous capacity, and offers a one-stop service for high-frequency matters such as market regulation, medical insurance, taxation, and social security [1][2]. - Additional facilities include a reading area, a self-service zone with computers and printers, and a dedicated nursing room for families with infants, enhancing the overall user experience [2]. Group 2: Service Improvement and Community Response - The relocation of the service center responds to the growing demand for convenient and efficient local services, with an annual processing volume of around 20,000 cases, particularly in retirement processing due to the high number of enterprises in the area [2]. - The new location is strategically chosen to be close to other administrative offices, allowing citizens to complete multiple tasks in one visit, thereby improving service efficiency [2]. - Transportation accessibility has been addressed with existing bus routes, and further optimization of public transport is planned to facilitate access for residents, especially the elderly [2].