直播述职擦亮物业底色，常州创新物业优质服务绘就民生幸福图景

Core Insights - The article discusses an innovative initiative by the Changzhou Housing and Urban-Rural Development Bureau, which involves "live-streamed performance reviews" of property managers to enhance transparency and accountability in property management [1][7]. Group 1: Live-Streamed Performance Reviews - The live-streamed performance reviews break down barriers between property managers and homeowners, placing managers in the public eye and holding them accountable for their responsibilities [3]. - The first live-stream event highlighted a property manager's comprehensive reform plan for an old community, showcasing a "sunshine salary system" and real-time financial data access through a municipal platform [3][9]. - Following the implementation of these measures, the property fee collection rate increased by 7.3%, while complaints dropped by 88% [3]. Group 2: Measurement and Quality Control - The performance reviews serve as a benchmark for evaluating service quality, compelling property companies to continuously improve their management standards and fulfill commitments to homeowners [4]. - Property managers are encouraged to adopt refined and human-centered service standards, as demonstrated by a project manager who presented a list of over ten complimentary services during a live session [6]. Group 3: Transparency and Trust Building - The initiative aims to eliminate information barriers between property managers and homeowners, promoting a transparent operational model that fosters trust [7]. - A project manager showcased impressive performance metrics, such as a 100% repair response rate and a 98% equipment maintenance rate, emphasizing the importance of public financial disclosures and community involvement in decision-making [9]. Group 4: Future Directions - Changzhou plans to deepen this innovative practice, guiding more property companies and managers to address community needs through practical solutions, transparency, and empathy, ultimately aiming for a harmonious living environment [10].