372人次委员值守，5057通来电传心声

Core Viewpoint - The 12351 hotline has been a vital communication channel for workers' concerns in Beijing, transforming over 5,057 calls into high-quality proposals for the municipal government over the past 20 years, effectively serving as a "direct line" for workers' rights and public sentiment [1][2]. Group 1 - The hotline has been operational for 20 years, with 372 instances of participation from union committee members, addressing issues such as wages, healthcare, transportation, and housing, with housing-related complaints accounting for 387 cases, representing 7.65% of total calls [2]. - The hotline has facilitated a feedback loop where workers' concerns are listened to, researched, transformed into proposals, and negotiated, resulting in effective policy optimizations [2]. - The commitment of committee members to the hotline is evident, with one member stating that they prioritize hotline duties as a responsibility, reflecting a strong sense of duty towards addressing workers' grievances [2]. Group 2 - The hotline's success is attributed to its focus on the most pressing issues for workers, ensuring that their voices are heard and acted upon in legislative processes [3]. - Future plans include enhancing the hotline's effectiveness to ensure that workers' concerns are more efficiently communicated to the legislative sessions, ultimately benefiting a larger number of workers [3].