热线连民心 电力暖山城

Core Viewpoint - The company has been focusing on enhancing public service in the electricity sector during the 14th Five-Year Plan period, achieving high customer satisfaction through innovative service measures and effective collaboration with government entities [1][2]. Group 1: Service Innovations - The company has developed the "Liao·Liang" electricity service express, utilizing the 12345 convenience hotline to improve service efficiency and responsiveness [1]. - A two-tiered working mechanism has been established to ensure that electricity-related requests are accurately dispatched within 30 minutes, with a commitment to resolving issues within one working day [2]. Group 2: Customer Engagement - The company actively engages with government departments and key enterprises to understand public concerns and electricity needs, ensuring a collaborative approach to service delivery [1]. - Customer satisfaction is prioritized, with a focus on real-time feedback and performance assessments integrated into monthly evaluations [2]. Group 3: Future Directions - The company aims to continue innovating its service offerings, focusing on addressing the urgent needs of the community to enhance the quality of life for residents [3].