中消协发未成年人网游消费提示

Group 1 - The core issue involves complaints from consumers regarding a game operated by a Shanghai company, where minors are making large in-game purchases without parental consent, with an average complaint amount of 2551.57 yuan from August 1, 2025, to December 10, 2025 [1] - The China Consumers Association, in collaboration with the China Market Supervision Management Society, has issued consumer alerts to protect minors and promote healthy development in the online gaming industry [1] - There is a call for improved complaint handling mechanisms and refund processes for parents seeking refunds for unauthorized charges made by minors [1] Group 2 - The industry is urged to strengthen technical protective measures to accurately identify minors and prevent them from using adult accounts for gaming and purchases [2] - Online gaming platforms should enhance management of payment processes, including clearer reminders and verification mechanisms during payment, and reasonable limits on recharge amounts [2] - Parents are advised to securely manage their mobile devices and payment information, and to collect evidence if unauthorized charges occur, including transaction records and communication logs [2]