家庭医生“找不到、约不上”咋办？

Core Insights - The article discusses the evolution of family doctor services in China, emphasizing the transition from passive signing to proactive service delivery through the "Family Doctor Appointment" platform, leveraging the "Internet + Healthcare" model [3][4]. Group 1: Online Interaction and Accessibility - Residents can now interact with their family doctors through WeChat, allowing for easy access to health consultations and services, with over 1.22 million residents engaging in this manner and more than 34.42 million health interactions recorded [4]. - The platform supports various forms of online consultations, including text, voice, and video, enabling residents to receive guidance for common health issues [4]. - The system generates personalized health profiles based on residents' health records, providing targeted health reminders and preventive care information [4]. Group 2: AI Integration in Healthcare - The introduction of the "Anzhener 3.0" AI family doctor assistant offers 24/7 online consultations, capable of multi-turn interactions and basic medical reasoning, while also facilitating referrals to human doctors for complex cases [5]. - This AI integration aims to enhance the efficiency and professionalism of healthcare responses, making family doctors more accessible to residents [5]. Group 3: Home Care Services - The article highlights the importance of providing tangible services, particularly for vulnerable populations such as the elderly and those with chronic illnesses, through home visits by healthcare professionals [7]. - Family doctors can issue long prescriptions for chronic conditions and utilize internet hospital services for home delivery of medications, ensuring continuous care for patients with mobility issues [7]. - Mobile medical units and smart diagnostic equipment are deployed to deliver healthcare services directly to remote areas, with over 93,300 visits conducted in the past year, serving approximately 132,400 residents [7]. Group 4: Referral and Coordination - Family doctors can initiate "cloud referrals" for patients needing specialist care, facilitating priority appointments and insurance benefits, thereby promoting a habit of seeking care through family doctors first [8]. - The "Family Doctor Appointment" platform ensures a closed-loop service process, coordinating care among various healthcare professionals, including nurses and pharmacists, to provide integrated and continuous care [8]. - The increasing engagement metrics suggest a trend towards family doctors becoming an integral part of residents' daily lives, addressing previous challenges in accessibility and appointment scheduling [8].