云南一女子20余万元现金被烧成残币，银行员工清点5小时兑换11.9万元

Core Viewpoint - The article highlights a remarkable incident where a customer was able to recover a significant amount of money from severely damaged banknotes after a fire, thanks to the dedicated efforts of the staff at the Bank of China branch. Group 1: Incident Overview - A customer, Ms. Zhao, brought in a bag of severely damaged banknotes, totaling over 200,000 yuan, which were salvaged from a fire [2][4]. - The banknotes were heavily charred, blackened, and some were carbonized, leading to uncertainty about their recoverability [2][4]. Group 2: Bank's Response - Upon learning about the situation, the Bank of China branch quickly established a "green channel" to assist the customer, ensuring minimal disruption to other clients [5]. - Staff members were trained to handle the delicate task of separating and cleaning the damaged banknotes, treating the process with the care akin to artifact restoration [6]. Group 3: Recovery Outcome - After over five hours of meticulous work, the bank was able to exchange 11.9 million yuan of the damaged currency for the customer, despite many notes being irreparably damaged [8]. - The customer expressed deep gratitude, having initially feared that most of her savings would be lost [8]. Group 4: Bank's Commitment to Service - The branch emphasized its commitment to understanding and addressing the unique circumstances of each customer, reflecting a broader trend in the banking industry towards enhanced customer service [8]. - The Bank of China has established emergency response mechanisms for special cases, having handled over a hundred similar damaged currency exchanges in 2025 alone, recovering over one million yuan for citizens [8].