Chang Sha Wan Bao·2026-01-09 12:19Core Viewpoint - Citic Bank is committed to enhancing service quality and efficiency by implementing tailored financial services that address customer needs, particularly for those facing challenges such as mobility issues [1][2] Group 1: Service Initiatives - Citic Bank has developed a "Four Special" service process focusing on special periods, special customers, special businesses, and special scenarios to provide customized solutions [1] - The bank has established clear procedures for providing door-to-door services for customers who are unable to visit branches in person, ensuring compliance and risk management [1] Group 2: Customer-Centric Approach - The bank emphasizes a customer-centric approach, aiming to respond swiftly to customer demands and deliver convenient, efficient, and caring financial services [2] - A recent case involved a team from Citic Bank traveling over 6 hours to assist an elderly customer with account issues, demonstrating the bank's commitment to personalized service [1]