AI poised to aid payments operations

Core Insights - The article discusses the growing potential of agentic AI in business operations, particularly in commercial finance and B2B functions, as highlighted in Deloitte's 2026 trends report [1][3]. Group 1: AI in Business Operations - Companies like Google, PayPal, and Stripe are focusing on agentic AI commerce in consumer markets, but significant opportunities exist in business operations [1]. - Agentic AI is expected to enhance middle and back office functions such as reconciliation, invoice matching, and exception handling [2]. - Initial deployment of AI agents will likely occur in areas with defined ecosystems of buyers and suppliers, such as corporate travel and commercial real estate [3]. Group 2: Impact on Enterprise Software - By 2030, approximately 40% of enterprise software is projected to include custom applications built on AI-native platforms, a significant increase from 2% last year [4]. - Companies with AI pilot programs are expected to leverage their investments more effectively by 2026 [4]. Group 3: Strategic Integration of AI - Organizations that integrate multiple AI initiatives to transform payment processes are likely to achieve greater success [5]. - The introduction of B2B agents will prompt changes in existing operations, allowing managers to adopt a more holistic view of business functions [5]. - Executives will need to consider how to make various AI initiatives work together effectively [6].