Prnewswire·2026-01-11 14:59Core Insights - The Home Depot and Google Cloud have expanded their partnership to enhance the retail experience through AI tools that provide real-time assistance to both homeowners and professional customers [1][2][4] AI Tools and Features - The Home Depot is deploying Google Cloud's AI to extend its home improvement expertise, introducing capabilities such as the Magic Apron assistant and AI-powered product list builders for professionals [2][5] - The Magic Apron has evolved into a conversational AI tool that offers personalized project recommendations and expert advice, allowing customers to describe their projects in plain language [5][6] - A new store experience integrates real-time local inventory and product locations, providing aisle-level precision and technical guidance to customers [6] Professional Customer Support - The Home Depot is launching an AI-powered materials list feature for professional customers, enabling them to quickly generate comprehensive lists based on project descriptions [7][8] - This feature aims to significantly accelerate the estimating and planning process, allowing professionals to generate accurate quotes more efficiently [8] Delivery and Customer Service Enhancements - The Home Depot has implemented AI-powered route intelligence to improve last-mile delivery, predicting potential delivery failures by analyzing customer-specific data and external factors [9] - A new conversational AI platform is redefining customer service by allowing natural language interactions across SMS, chat, and phone, enhancing engagement and resolution outcomes [10][11] Associate Empowerment - The Home Depot is equipping associates with Google Cloud's Gemini Enterprise to automate business processes, enabling them to focus on strategic tasks rather than routine execution [12]